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Hmm. Just got a letter back from NCL. They finally responded to the one I sent them a month ago. They apologize for all the things I complained about and said they will pass along my complaints and suggestions to the appropriate departments. They actually went through the whole thing item by item. Their letter is nearly as long as mine. But that's what it says for pretty much every item. So that's nice. And they gave me a $200 onboard credit for the next time I cruise with them (assuming I do so within the next year, which is not happening, and which would entail me spending much more than $200 for the ticket). So far so good.
Here's the thing, though: My number one complaint was that they were exploiting the crew. Subjecting them to poor and exhausting working conditions to the point that, even though they were clearly doing their best, the wear and tear and stress really showed. NCL's response?
"Please accept our apology for any lapse in service that you encountered throughout your cruise. The situation which you described is certainly rare, and we assure you that this matter has been addressed with onboard staff to prevent similar situations in the future."
That's what they said. What I hear from that is this:
(Description: Pirate flag bears the slogan, "The beatings will continue until morale improves!")
Here's the thing, though: My number one complaint was that they were exploiting the crew. Subjecting them to poor and exhausting working conditions to the point that, even though they were clearly doing their best, the wear and tear and stress really showed. NCL's response?
"Please accept our apology for any lapse in service that you encountered throughout your cruise. The situation which you described is certainly rare, and we assure you that this matter has been addressed with onboard staff to prevent similar situations in the future."
That's what they said. What I hear from that is this:
(Description: Pirate flag bears the slogan, "The beatings will continue until morale improves!")