Don't delete the feedback. They screwed up -- you're allowed to be angry and tell people about it. It's their job to give you the service you pay for and deliver the items you bought in good faith.
Another reason not to delete the fdk you left is that if they're using this method of "intimidation" with other customers (begging them to remove a negative comment) then the rating they have on the page is likely not really reflecting the truth. If other have deleted their negative comments, then people will be led to believe that these people do their job adequately - and they didn't really do that, did they?
I don't think complaining to Amazon will do any good. They're just offering the space for someone else to sell their merchandise through them, I don't think they offer any real guarantee themselves for what is sold by a third party, through their website.
I've had issues like this before, myself, actually. And to be honest, this is why I never buy anything from a third party through Amazon. I find there's more choice and I generally get a better service when buying through eBay. To date, I've had only one actual bad experience on eBay in 10 years - and I'd say an easy 3 or 4 through Amazon in just a couple of years. (not trying to sell you on eBay, excuse the bad pun, but I like that I can usually see the actual item I'm buying and I really like to be able to see the item page -- a well made one tells a lot about the seller that sometimes their rating won't... my 2 cents.)
Sorry to hear about the watch. That's a bummer. :( I hope that gets "fixed" too.
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Date: 2008-04-15 01:19 pm (UTC)Another reason not to delete the fdk you left is that if they're using this method of "intimidation" with other customers (begging them to remove a negative comment) then the rating they have on the page is likely not really reflecting the truth. If other have deleted their negative comments, then people will be led to believe that these people do their job adequately - and they didn't really do that, did they?
I don't think complaining to Amazon will do any good. They're just offering the space for someone else to sell their merchandise through them, I don't think they offer any real guarantee themselves for what is sold by a third party, through their website.
I've had issues like this before, myself, actually. And to be honest, this is why I never buy anything from a third party through Amazon. I find there's more choice and I generally get a better service when buying through eBay. To date, I've had only one actual bad experience on eBay in 10 years - and I'd say an easy 3 or 4 through Amazon in just a couple of years. (not trying to sell you on eBay, excuse the bad pun, but I like that I can usually see the actual item I'm buying and I really like to be able to see the item page -- a well made one tells a lot about the seller that sometimes their rating won't... my 2 cents.)
Sorry to hear about the watch. That's a bummer. :( I hope that gets "fixed" too.