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Since the previous entry, I got a response to my email to Aetna, which said they couldn't help me but I should try calling the sales department (at the 6th or possibly 7th toll-free number). Everyone else said the sales department couldn't help me, but everyone else has lied to me and been so unhelpful I'm wondering if it's deliberate. Tried calling the sales department, but after being on hold forever I finally gave up and took the "leave a voicemail and we'll call you back" option. Also spoke to someone at the call center who said she'd fax a package out. It'd go into the queue and be faxed that night or sometime the next morning.
By 2pm, I hadn't gotten a call back from sales and no fax had arrived. Big surprise.
Called the sales department. Was on hold for only a few seconds before someone picked up. Answered my questions quickly and helpfully. Seems I have to send in a new application if I want to switch the plan, even though I'm just changing the deductible (he double-checked with the billing department for me, which took an almost suspiciously short time). I can send the application in at any time, and the change will take effect within about 2 weeks (on the 1st or 15th of the month). Unfortunately, there are no HSA-compatible plans offered for individuals in NJ. Which I'd been coming to suspect, but was still disappointing. The HSA itself wouldn't have done much for me, as far as I can tell, but an HSA-compatible plan would have given me better prescription coverage (which is probably one of the reasons they don't offer it). Ah well.
(Of course, he said he was going to email me the link to the application, and that has yet to arrive in the time I've been typing this. It may come soon. Or he may have mistyped the address. I know I was losing focus to sleep fog as we were going over the address and I did correct one letter. But I can probably get the application link myself. Or call back. And I may have to recrunch the numbers anyway, to take into account the prescription costs.)
But... wow. Someone helpful. With actual answers. I'm almost wondering if I should believe him. (Amazing, isn't it, how much more helpful the sales department is than member services?)
By 2pm, I hadn't gotten a call back from sales and no fax had arrived. Big surprise.
Called the sales department. Was on hold for only a few seconds before someone picked up. Answered my questions quickly and helpfully. Seems I have to send in a new application if I want to switch the plan, even though I'm just changing the deductible (he double-checked with the billing department for me, which took an almost suspiciously short time). I can send the application in at any time, and the change will take effect within about 2 weeks (on the 1st or 15th of the month). Unfortunately, there are no HSA-compatible plans offered for individuals in NJ. Which I'd been coming to suspect, but was still disappointing. The HSA itself wouldn't have done much for me, as far as I can tell, but an HSA-compatible plan would have given me better prescription coverage (which is probably one of the reasons they don't offer it). Ah well.
(Of course, he said he was going to email me the link to the application, and that has yet to arrive in the time I've been typing this. It may come soon. Or he may have mistyped the address. I know I was losing focus to sleep fog as we were going over the address and I did correct one letter. But I can probably get the application link myself. Or call back. And I may have to recrunch the numbers anyway, to take into account the prescription costs.)
But... wow. Someone helpful. With actual answers. I'm almost wondering if I should believe him. (Amazing, isn't it, how much more helpful the sales department is than member services?)
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