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ETA: I emailed Amazon this afternoon. Just heard back. They said that trying to influence customer feedback is against the rules, and have sent my message along to the "Seller Police." So maybe something will come of it. At least I gave it a shot. Thanks for the advice, guys. :)
Original entry:
What do you do when an Amazon.com merchant, who seems to be pretty nice and did get you what you wanted, screws up and lies to you about it?
It goes like this:
( The detailed version )
So, to sum up... The order came in nearly two weeks late and nearly a month after I ordered it. They said it was in stock when I ordered it, but it wasn't. Whether that was a mistake or a lie, they never bothered to tell me, and in fact sent me a false shipping notice (with a falsified date, to boot). And used that false ship date to try to convince me that it wasn't their fault. They also used media mail to send a commercial product which (unless you count the product pamphlet included in the box) in no way qualifies as "media." (I'm pretty sure that's illegal.)
It sounds like a small business (they're based in NY, btw), and they're really concerned about the negative feedback, even though it seems like they've got no shortage of happy customers.
I can't edit the feedback I left, and if I remove it, I can't replace it.
I'm not too concerned about a refund. I did get what I wanted, eventually, and it was in good condition.
I do, however, hate it when people lie to me. And I'm worried about other customers. (And wondering how many people they coerced into dropping negative feedback they more than earned.)
Should I talk to them again? Complain to Amazon? Like I said, I'm not really after a refund. Not sure what I want, really, except for them to learn to be straight with their customers and for Amazon and potential customers to learn to be a little wary.
Suggestions, anyone?
Oh, and BTW... My video watch stopped working a couple of days ago. Some mp3 files became corrupted. I cleared them out, it worked fine. I went to sleep. Next day... nothing. No response, no matter what I do. I mailed it back for warranty replacement. Hopefully, it was just a defect in this one. If not, they give you the option of returning for store credit or a full refund. I considered getting a different one this time, but none of the others let you record FM radio (it works if I'm in the city, and I've gotten a few new songs that way, at good quality) or have a mini USB cable tucked into the band. No guarantee that another watch from the same site would have been any more reliable, anyway... We'll see. Eventually. They said it could take a while for the return package to clear customs.
Original entry:
What do you do when an Amazon.com merchant, who seems to be pretty nice and did get you what you wanted, screws up and lies to you about it?
It goes like this:
( The detailed version )
So, to sum up... The order came in nearly two weeks late and nearly a month after I ordered it. They said it was in stock when I ordered it, but it wasn't. Whether that was a mistake or a lie, they never bothered to tell me, and in fact sent me a false shipping notice (with a falsified date, to boot). And used that false ship date to try to convince me that it wasn't their fault. They also used media mail to send a commercial product which (unless you count the product pamphlet included in the box) in no way qualifies as "media." (I'm pretty sure that's illegal.)
It sounds like a small business (they're based in NY, btw), and they're really concerned about the negative feedback, even though it seems like they've got no shortage of happy customers.
I can't edit the feedback I left, and if I remove it, I can't replace it.
I'm not too concerned about a refund. I did get what I wanted, eventually, and it was in good condition.
I do, however, hate it when people lie to me. And I'm worried about other customers. (And wondering how many people they coerced into dropping negative feedback they more than earned.)
Should I talk to them again? Complain to Amazon? Like I said, I'm not really after a refund. Not sure what I want, really, except for them to learn to be straight with their customers and for Amazon and potential customers to learn to be a little wary.
Suggestions, anyone?
Oh, and BTW... My video watch stopped working a couple of days ago. Some mp3 files became corrupted. I cleared them out, it worked fine. I went to sleep. Next day... nothing. No response, no matter what I do. I mailed it back for warranty replacement. Hopefully, it was just a defect in this one. If not, they give you the option of returning for store credit or a full refund. I considered getting a different one this time, but none of the others let you record FM radio (it works if I'm in the city, and I've gotten a few new songs that way, at good quality) or have a mini USB cable tucked into the band. No guarantee that another watch from the same site would have been any more reliable, anyway... We'll see. Eventually. They said it could take a while for the return package to clear customs.